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1. Definitions
The following definitions are used in and form part of these terms and conditions of trading. In these terms and conditions:

“The Supplier” shall mean INCH Embroidery, it’s owner and all persons connected with INCH Embroidery for the purposes of trading.

“Goods” and/or “Services” shall mean garments and other items supplied, whether embroidered, printed or not, by the supplier, to any third party, and shall include but not be limited to embroidery and print-only services of items which are the property of any third party. “The Supplier” and “INCH Embroidery” are interchangeable.

“The Customer” shall mean any third party to whom goods and services are supplied, have been supplied or are to be supplied.

“Enquiry” or “Enquiries” shall mean any request for information from a third party to the supplier, whether or not that request results in an order.

“The Order” or “An Order” shall mean confirmed requests for goods and services from a customer, for which, by placing the order, the customer has agreed to pay in full, within the time or times specified by the supplier.

“Artwork” shall mean any image supplied by any third party to the supplier by physical or electronic means, from which the supplier is required to produce a stitch file.

“Stitch File” shall mean a computer file produced using embroidery software, containing the electronic information necessary to produce an embroidery product.

“Delivery” and “Collection” shall mean the time at which the Customer takes possession of Goods or Services and these words may be interchangeable in these Terms. They need not necessarily be taken to mean specifically an act in which goods or services are dispatched by post or other courier nor an act by which a customer visits the supplier’s premises.

“In Writing” shall mean any non-verbal communication written by hand, typewritten onto paper or transmitted by electronic and/or digital means.

“The Supplier Will/Shall Not Be Liable” shall mean that, to the fullest extent permitted at law the Supplier will not be liable for damages of any kind. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation), compensatory, direct, indirect or consequential damages, loss of data, income or profit, of or damage to property and claims of third parties.

2. Goods and Services
2.1. Supply of decorated goods. The supplier shall, at their absolute discretion, obtain garments and other textiles which we will machine embroider, print and supply in accordance with orders placed by customers and clients, subject to the substitution clause in these terms.

2.2. Embroidery and print only services. The supplier shall, at their absolute discretion, supply machine embroidery and print services to customers and clients who provide their own garments and other textiles for embroidery.

2.3. Quality of supplied goods. The supplier endeavours to supply only goods from established and reputable sources, unless otherwise specified by the customer.

2.4. Customers’ own goods. Customers supply goods for embroidery and print entirely at their own risk. The Supplier Will Not Be Liable for damages arising out of or in connection with the use of INCH Embroidery.

2.5. Substitution. INCH Embroidery does not normally carry stock; items are obtained to order. All items obtained by the supplier on behalf of the customer are subject to availability. The supplier reserves the right to substitute garments when those ordered are unavailable. Prices will be agreed between the supplier and the customer before any substitutions are made.

2.6. Delivery Times. The supplier completes all orders as soon as possible but Customers should allow up to 14 days for delivery from the date of acceptance of an order by the supplier. Any likelihood of over running that period will be notified to the customer at the earliest possible time.

2.7. Special Deadlines. The Supplier will endeavour to meet any special deadlines the Customer may have, but will not accept any deadlines which may prove detrimental to pre-existing customers.

3. Ownership, Copyright and Acknowledgement of Artwork
3.1. Not withstanding and regardless of artwork, the ownership and copyright of all digitised designs and artworks provided by the supplier is asserted and remains with Amanda Johnson, the owner and proprietor of INCH Embroidery.

3.2. The responsibility for ensuring that copyright and ownership laws are maintained in respect of all artwork supplied by the customer for inclusion in an order remains with the customer. To the fullest extent permitted at law the supplier shall not be liable for claims arising from the misuse or breach of copyright and/or ownership of artwork.

3.3. The customer agrees to allow the supplier to use images of any and all finished products and embroidery patterns and designs for the purposes of advertising and marketing the supplier’s business. This shall include, but not be limited to publication of such images on the supplier’s website.

3.4. From time to time, the supplier may wish to exhibit garments and/or other textiles bearing logos and/or designs owned by a Customer for the purpose of promoting the supplier’s business.

4. Orders and Ordering
4.1. a. The customer may make an order for goods from the supplier via their online shop or by electronic mail (non shop items only). From the time an order is accepted, the customer is considered to have entered into a contract with the supplier, which is binding upon both parties.

4.1.b. The customer shall check the confirmation of order and notify the supplier of any errors or discrepancies at the earliest available opportunity. The supplier will not be liable where the customer has not, within a reasonable time, notified the supplier of errors or discrepancies in the confirmation.

4.2. The customer shall supply to the supplier all required artwork in either physical or electronic form at or before the time of the order.

4.3. Where artwork is supplied by post or other courier either on floppy discs, compact discs, flash drives, memory sticks or any other electronic or digital storage device, or in physical form, items are submitted entirely at the customer’s own risk. No responsibility can be accepted by the supplier for loss or damage to such items, howsoever caused. Additionally, the supplier shall not be liable for damages arising from the loss or damage to any item supplied either by post or other courier or by electronic mail.

4.4. The customer is responsible for ensuring the accuracy of the order. By placing an order for goods and services the customer shall be deemed to have accepted and agreed to be legally bound by these terms and conditions.

5. Acceptance of Orders
5.1. The supplier will normally accept orders for goods and services subject to the exclusions listed later in these terms and conditions.

6. Exclusions
6.1. The Supplier reserves the right to refuse to accept any order which contains, in the supplier’s opinion:

a. Pornography of any description, either textual or graphic, even if it would otherwise be considered “soft”.
b. Material which is racist, sexist, ageist or inflammatory in any other way.
c. Offensive, defamatory or libelous material.
d. Material of a nature which may encourage, support or promote any illegal or banned organisation.
e. Material of a nature which may encourage, support or promote any contraband or any other illegal or banned substance, item or activity.
f. Material which may encourage, support or promote political change in any area of the world, other than by the accepted legal processes of that country.
g. Material which may encourage, support or promote civil or military unrest in any area of the world.
h. Material which may encourage, support or promote cruelty of any nature, either to humans or to any animal.

This list may not be exclusive and the final decision on whether or not to accept artwork lies solely and absolutely with the supplier. The supplier reserves the right to refuse to accept any order on any grounds whatsoever without assigning a reason.

7. Online Shop
7.1. Any and all statements, terms, prices and other information shown in the onlin shop and/or merchandising provided by the supplier form part of these terms and conditions unless otherwise stated. Any part of any online shop or merchandising supplied by INCH Embroidery may be varied from time to time at the supplier’s absolute discretion.

8. Prices
8.1. VAT. All prices are quoted inclusive of VAT

8.2. Prices. Any and all prices and other information shown in the supplier’s catalogue, price list and/or merchandising form part of these terms and conditions unless otherwise stated. The supplier reserves the right to vary prices without notice at their absolute discretion. Where a price has been varied following the issue of a quotation, the supplier will notify the customer as soon as possible.

8.3. Quotations. Validity of quotations is at the supplier’s absolute discretion and may vary from quote to quote. The validity of any written quote will be shown clearly on that quote. quotations should not be confused with estimates.

8.4. Payment Terms. Payment terms are normally payment with order for online shop purchases or pro-forma for new client orders. At their absolute discretion, the supplier may offer payment on delivery, payment on collection or 31 Days’ credit for repeat customer business. The supplier will specify terms at the point into which a contract is entered.

8.5. Credit Terms. credit terms are offered to customers at the supplier’s absolute discretion, but will normally be limited to business customers with whom the supplier has already dealt successfully. The period of credit is strictly 21 days Net, commencing with and including the date upon which an invoice is issued.

8.6. Overdue Accounts. INCH Embroidery reserves the reserves the right to charge compound interest at 5% of the gross invoice value per month on overdue invoices. INCH Embroidery will seek debt recovery by any legitimate and lawful means including, but not limited to, claims in the Small Claims Court and/or the employment of a licensed debt recovery agency.

8.7. Discounts. The supplier may, from time to time and at their absolute discretion, offer discounts based upon order quantity or for any other reason which the supplier may assign. Discounts are not a right of the customer and may be withdrawn at any time. Discounts are not negotiable. Initial setup and carriage charges are not included in discounts.

9 Payment
9.1. Trade Prices. The supplier may, at their absolute discretion, offer trade prices to business customers for whom we is undertaking sub-contract work, but are not available to other business customers who are end-users or consumers of the supplier’s products. These prices are negotiable at the time that sub-contract work is accepted and will normally be agreed in writing with the business customer before work is undertaken. Trade prices are subject to periodic review and re-negotiation. Trade prices offered to one business customer may not necessarily be the same as those offered to another.

9.1. Methods of Payment. The following methods of payment are accepted by INCH Embroidery. Payment is accepted in UK Sterling only.

a. BACS Payments are accepted into the supplier’s business account, details of which will be notified to the customer on request. Customers should allow 4-5 working days for BACS payments to reach the supplier’s account.
b. Credit and Debit Cards – for online shop purchases only.
e. Cash – when presented in person. Notes may be subject to security checks.

10. Carriage (Shipping and Handling)
10.1. Charges. Carriage is normally charged according to weight or purchase price as designated by the carrier, unless otherwise arranged. The supplier reserves the right to add reasonable charges to cover the cost of packaging and the time taken to arrange shipment.

10.2. Method. Goods will normally be shipped via the most cost-effective route. Carriers may include, but not be limited to the Royal Mail or any other courier service. The supplier may also deliver goods personally by prior arrangement, for which a carriage charge will normally be levied.

10.3 Insurance and Claims. Goods will not normally be insured in transit below the value of £45 unless the customer specifically requests it. Costs of insurance, recorded delivery or registered post must be requested and borne by the customer. The supplier shall not be liable for claims arising from loss or damage to properly packaged goods in transit.

11. Garments
11.1. Sizing information provided by garment manufacturers is beyond the control of INCH Embroidery and INCH Embroidery shall not be liable for the fitting of garments which are supplied correctly and in accordance with the sizes specified by the Customer in their order. INCH Embroidery will, where possible, provide sizing advice, however, the final decision on which size to order relies solely with the customer and no refunds or exchanges will be provided for incorrect fitting garments.

11.2. The customer accepts that due to the dyeing process they may see a shade difference between products of the same colour.

11.3. Items are strictly non returnable and non refundable

12. Personalisation
12.1. The customer accepts that due to production tolerances we cannot guarantee exact design positioning or replication of each design

12.2. Print and thread colours are not guaranteed to match customers supplied artwork. Always order a pre-production sample if in doubt.

12.3. No responsibility can be taken for errors which occur due to incorrect information being provided by customers.

13. Returns & Refunds
13.1 All personalised items are strictly non returnable and non refundable unless INCH Embroidery have themselves made a mistake with personalisation. To be clear, should items contain a spelling error etc. which was down to mis-information provided by the customer, this would be non returnable and non refundable.

13.2 What can be returned. Embroidered or printed clothing can only be returned if the embroidery or print is defective or has been done incorrectly. All returns must be in their original packaging, items must be unworn, unwashed and in their original condition. Should you require to return an item please email stating why the garment needs to be returned and awaiy returns instructions. All returns should be requested within 10days of your items being despatched to you.

13.3. There is no cash alternative for returned items. We will repair or replace the items like for like.
There is no option to change the product, colour or size

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